Privacy Policy

Introduction

Moleno Hair Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number, address)
• Medical history and hair loss information
• Photos for consultation purposes
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system details
• Website usage patterns and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide medical consultations and hair restoration services
• Schedule appointments and send appointment reminders
• Process payments and billing
• Communicate about your treatment and follow-up care
• Improve our website and services
• Comply with legal and regulatory requirements
• Send promotional materials (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in these circumstances:

• With healthcare providers involved in your treatment
• With service providers who assist in our operations (under confidentiality agreements)
• When required by law or to protect our rights
• In case of business transfer or merger (with notice to you)
• With your explicit consent

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information is subject to additional protections under HIPAA. Please review our comprehensive HIPAA Notice of Privacy Practices for detailed information about how we protect and use your medical information.

Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of this privacy policy

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: